Terms of Service
Last updated: October 19, 2026
Agreement
By creating an account or using Erota Sales Intelligence, you agree to these terms. If you use the service for an organization, you confirm that you have authority to accept these terms for that organization.
The service
The service provides AI-assisted role-play, transcription, call review, scoring, and sales-coaching analytics. AI-generated outputs may be incomplete or inaccurate and must be reviewed by qualified people before being used for employment, compensation, legal, or customer decisions.
Recording and content responsibilities
You are responsible for obtaining all notices, permissions, and consents required to record, upload, and process conversations. You must not upload content you do not have the right to use. You retain ownership of your content and authorize us and our subprocessors to process it only to provide, secure, and improve the service.
Plans, trials, and billing
Trials are time-limited. Paid plans renew monthly until canceled and are billed per seat at the price shown during checkout. Plan allowances reset each billing period. Fees are non-refundable except where required by law. You may manage payment methods and cancellation through the Stripe customer portal.
Acceptable use
You may not use the service to break the law, violate privacy or recording rules, infringe rights, distribute malware, probe security, overload the service, share credentials improperly, or attempt to extract another customer's data.
Availability and changes
We may update features, limits, and these terms as the service evolves. We may suspend access when necessary to prevent harm, address nonpayment, or comply with law. We do not guarantee uninterrupted availability.
Disclaimers and liability
The service is provided “as is” to the extent permitted by law. Erota disclaims implied warranties and is not liable for indirect, incidental, special, consequential, or lost-profit damages. Erota's aggregate liability is limited to fees you paid for the service during the three months preceding the claim, except where applicable law prohibits that limitation.
Termination
You may stop using the service at any time. We may terminate access for material breach. Account termination does not erase payment obligations already incurred. Data deletion follows the Privacy Policy and configured retention periods.
Contact
Questions about these terms may be sent to hello@erota.io.